Policies & Terms of Service

Last updated: 11th August, 2025.

JAG Implant Training Academy (“we”, “our”, “us”) is dedicated to delivering accredited implant dentistry training in a safe, professional and respectful environment. These Terms and Policies set out the standards that govern our courses, our learning community, and your participation as a delegate. By registering for a course or engaging with our website and services, you agree to abide by the principles outlined below.

1. Who We Are

JAG Implant Training Academy delivers accredited implant dentistry training for qualified dental professionals.

• Address: 9A Newry Road
  Banbridge
  County Down
  BT32 3HF
• Email: jagimplanttrainingacademy@gmail.com
• Phone: 028 4003 2202

2. Eligibility

To enrol in our courses, you must:

• Be a qualified dental surgeon registered with the General Dental Council (GDC) or the Irish Dental Council (IDC).
• Hold valid professional indemnity insurance at an appropriate level.
• Be immunised against communicable diseases (e.g., Hepatitis B) and provide proof of immunisation.
• Provide accurate documentation including professional registration numbers, qualifications, and identification.

Failure to meet or maintain these requirements may result in termination of your enrolment without refund.

3. Confidentiality

At JAG Implant Training Academy, we prioritise the utmost confidentiality and privacy of our patients and their information. Our commitment to maintaining the highest standards of ethical conduct extends to every aspect of our training program, including the handling of patient cases used for teaching purposes.

3.1. Patient Confidentiality:

• All patient information, including but not limited to medical history, treatment records, and personal details, is considered strictly confidential.
• Access to patient information is restricted to authorised personnel directly involved in the training programme.
• Any dissemination of patient information, whether verbal, written, or electronic, is strictly prohibited without explicit consent from the patient or their legal guardian.
• Patient identities will be protected at all times, and identifying details will be anonymised whenever possible in teaching materials.

3.2. Cases Used for Teaching

• Patient cases utilised for teaching purposes will be selected with careful consideration for patient anonymity and confidentiality.
• Patient consent for the use of their case in educational settings will be obtained in accordance with ethical guidelines and regulations.
• Any identifiable information related to patients, including but not limited to photographs, radiographs, and clinical notes, will be de-identified to safeguard patient privacy.
• Discussions involving patient cases will be conducted in a professional manner, with a focus on learning objectives and respect for patient confidentiality.
• Trainees are expected to uphold the highest standards of confidentiality and ethical conduct when engaging with patient cases during the training programme.

3.3. Confidential Breach Protocol

• Any suspected breaches of patient confidentiality must be reported immediately to a designated programme director (tutor).
• Upon receiving a report of a confidentiality breach, prompt investigation and corrective action will be taken to mitigate any potential harm to patients and to uphold the integrity of the training programme.
• Disciplinary measures may be implemented in cases of confirmed confidentiality breaches, in accordance with the policies and procedures outlined by JAG Implant Training Academy. Such breaches will usually result in termination of the individual from the certificate course.

By participating in our dental implant training course, all trainees agree to abide by this confidentiality policy and to uphold the principles of patient privacy and confidentiality at all times, in line with GDC Standards and the standards of our training pathway. Failure to adhere to these standards may result in disciplinary action, including dismissal from the training programme.

4. Attendance

Regular attendance is essential to progression and certification. Modules are designed as a coherent sequence, and absence disrupts both individual and group learning. Delegates are expected to attend all scheduled sessions, arriving promptly and prepared. Where absence is unavoidable due to illness or exceptional circumstances, it should be communicated to the course tutors at the earliest opportunity.

4.1. Attendance Expectations

• Attendance at all modules of the implant training course is strongly encouraged and expected.
• Trainees are expected to arrive promptly at the designated venue for registration, which opens at 8:30 am.
• Modules will commence promptly at 9:00 am. Late arrivals may disrupt the flow of the session and negatively affect the learning experience for all participants.

4.2. Attendance Requirements

• Trainees are required to attend all scheduled modules of the training course to meet the learning objectives and requirements for certification.
• Attendance will be formally recorded at each module, and participation in all sessions is essential for comprehensive learning and skills development.
• Sign-in sheets will be circulated, and it is the responsibility of each trainee to ensure they sign for their own attendance.
• Evaluation sheets will also be required to be completed at each module.
• Trainees who miss modules may be asked to make up the missed content or demonstrate proficiency in the missed topics in order to qualify for certification.

4.3. Absence Reporting and Excused Absences

• Trainees must notify the course tutors or designated contact in advance if they are unable to attend a module due to illness or exceptional circumstances.
• Excused absences may include illness, medical emergencies, bereavement, or other unforeseen circumstances deemed valid by the course administration.
• Trainees will be expected to provide appropriate documentation, such as a written explanation, to support any absence due to illness or exceptional circumstances.

4.4. Make-Up Sessions and Remediation

• Trainees who miss modules due to excused absences may be offered the opportunity to make up the missed content through supplementary materials, additional sessions, or alternative learning arrangements.
• It is the responsibility of the trainee to fully engage with any make-up sessions or remedial activities in order to meet the learning objectives of the course.
• Course tutors reserve the right to decide whether it is feasible to accommodate make-up sessions, depending on course scheduling and available resources.

4.5. Certificate Requirements

• Meeting the attendance requirements is essential for eligibility to receive certification upon completion of the training course.
• Trainees must demonstrate that they have met all attendance criteria and achieved the necessary competence in skills and knowledge to qualify for certification.
• Failure to meet the attendance requirements may affect eligibility for certification, and additional assessments may be required to demonstrate competence.

This attendance policy is intended to safeguard the integrity and effectiveness of the implant training course while allowing flexibility for trainees who encounter unforeseen circumstances. Adhering to these requirements ensures the best possible learning experience and successful completion of the programme.

5. Course Delivery & Content

Courses are delivered through:

• Lectures, tutor demonstrations, online materials, webinars.
• Practical and simulated surgical sessions.
• Mentored live-patient implant placement.

We reserve the right to update course schedules, content, and faculty in order to maintain quality and compliance with GDC training standards.

6. Mentoring & Patient Cases

Delegates will be supported through a programme of mentored clinical placements. A minimum number of supervised cases must be completed to be eligible for certification, with opportunities for further mentoring beyond this minimum. In most instances, patients will be treated within our clinics under discounted arrangements, ensuring affordability for patients and quality of training for delegates. Mentorship may also take place within a delegate’s own practice by prior arrangement, subject to additional requirements.

7. Intellectual Property

• We assert ownership or licensing rights over all intellectual property presented during our in-person course. This encompasses any material used, including but not limited to text, images, videos, and graphics, which are protected. All rights are reserved.
• Participants are permitted to take notes or make personal copies of materials provided during the course for personal reference only.
• Modification of course materials or unauthorized use of any part of the materials, including illustrations, photographs, videos, audio sequences, or graphics, separately from accompanying text, is strictly prohibited.
• Any commercial use of materials from our course requires prior authorisation or licensing from us or our licensors.Without such authorisation, commercial usage is not permitted.
• Violation of these terms, including unauthorised reproduction or distribution of course materials, will result in immediate cessation of participation in the course, and legal action may be pursued if necessary

8. Health & Safety

Throughout the training course, all delegates are expected to uphold the highest standards of health and safety, as they would in their day-to-day practice of dentistry.

8.1. Sharps Awareness

• All participants must adhere to sharps safety protocols.
• Instruments such as needles, scalpels, and other sharp devices must be handled with extreme care to prevent accidental injuries.
• Proper disposal of sharps in designated containers is mandatory to minimise the risk of needlestick injuries and the transmission of bloodborne pathogens.

8.2. Personal Protective Equipment (PPE) Usage and Disposal

• The correct use of personal protective equipment (PPE) is essential for safeguarding the health and wellbeing of both patients and participants.
• Delegates must wear appropriate PPE — including gloves, masks, protective eyewear, and gowns — as required for specific procedures and in accordance with infection control standards.
• PPE should be worn consistently and correctly throughout all patient treatment sessions to reduce exposure to infectious agents and hazardous materials.
• Used PPE must be disposed of in the designated waste receptacles after treatment to prevent contamination and ensure safe handling of materials.

8.3. Safe Patient Treatment

• The safety of patients undergoing dental implant procedures is of paramount importance. Delegates must adhere to established clinical protocols and recognised standards of care.
• Competence in patient assessment, treatment planning, and execution of procedures is essential.
• Patient comfort, informed consent, and effective communication must be prioritised at all times, alongside appropriate pain management.

8.4. Sterility and Infection Control

• Infection control practices and the maintenance of a sterile clinical environment are critical to preventing cross-contamination and healthcare-associated infections.
• All instruments, equipment, and clinical surfaces must be properly cleaned, sterilised, and maintained in line with established guidelines.
• Delegates are responsible for upholding these standards and ensuring a clean, safe clinical environment at all times.

8.5. Listening to Tutor Instructions

• Participants must pay close attention to all instructions given by tutors during the course.
• Compliance with tutor guidance is vital for ensuring the safety of all, as tutors provide direction on correct techniques, safety procedures, and emergency responses.
• Failure to follow instructions may compromise patient safety, create unnecessary risks, and could lead to disciplinary action.

8.6. Prevention of Deliberate Harm

• The Academy maintains a zero-tolerance policy for deliberate harm, including reckless behaviour, horseplay, or practical jokes that jeopardise safety.
• Delegates are expected to conduct themselves professionally and responsibly at all times, placing the safety and wellbeing of themselves, their colleagues, and patients first.
• Any incident or concern relating to potential harm or hazards must be reported immediately to the course administrator or other designated authority.

By enrolling in the JAG Implant Training Academy programme, all delegates accept responsibility for adhering to this Health and Safety Policy and for contributing to a safe, professional, and secure learning environment for all.

9. Respect and Professional Conduct

Professionalism underpins every aspect of our training. Delegates are expected to treat patients, tutors, staff and peers with dignity and respect, contributing to an inclusive and collaborative learning environment. Bullying, harassment, discrimination or unsafe behaviour will not be tolerated. Delegates must comply with infection control standards, appropriate use of PPE, sharps safety, and all instructions from supervising tutors. Conduct falling short of these expectations may lead to disciplinary action, including dismissal from the course.

9.1. Respect for Others

• All participants in the implant training course are expected to treat one another with dignity, courtesy, and respect at all times.
• Respectful behaviour includes actively listening, valuing diverse perspectives, and contributing to an inclusive learning environment.
• Delegates are encouraged to engage in constructive dialogue and collaboration, recognising the unique experiences and contributions of their peers.

9.2. Zero Tolerance for Abuse, Bullying, and Discrimination

• The Academy operates a zero-tolerance policy towards all forms of abuse, bullying, harassment, or discrimination.
• Verbal, physical, or psychological abuse directed at fellow delegates, tutors, or staff will not be tolerated under any circumstances.
• Discriminatory behaviour — including racism, sexism, homophobia, or any other form of prejudice — is strictly prohibited and will be dealt with promptly and decisively.
• Breaches of this policy may result in disciplinary action, including dismissal from the programme.

9.3. Professional Conduct

• Delegates are expected to uphold professional behaviour throughout the course and in all related activities.
• At all times, trainees must adhere to the professional and ethical standards set out by the General Dental Council (GDC).
• Professional conduct includes maintaining confidentiality, demonstrating integrity, and upholding the reputation of the Academy and the dental profession.
• Any conflicts or disagreements should be addressed respectfully and resolved through constructive communication or mediation channels provided by the course administration.

9.4. Respect for Opinions and Input

• Delegates are encouraged to share their views and actively contribute to discussions and group activities.
• Respect for others’ opinions requires attentive listening, open-mindedness, and avoiding dismissive or derogatory remarks.
• Constructive feedback and healthy debate are welcomed, provided they are expressed respectfully and in a way that supports the overall learning objectives of the course.

9.5. Reporting Violations

• Any breaches of this Respect and Professional Conduct Policy should be reported immediately to course tutors.
• All reports will be investigated thoroughly, and appropriate disciplinary measures will be taken where necessary, up to and including dismissal from the programme.
• By enrolling in the JAG Implant Training Academy, all participants agree to abide by this policy and contribute to creating a safe, inclusive, and supportive learning environment for everyone.

10. Refund & Cancellation Policy

We recognise that circumstances can change and will endeavour to be fair in handling cancellations. Refunds are available on a sliding scale depending on the timing of withdrawal before the course commences. Once a course has begun, fees are generally non-refundable. Specific details of refund windows and non-refundable registration fees are provided at the time of enrolment.

• More than 2 months before course start: Full refund of fees paid (excluding deposit).
• 1–2 months before course start: 50% refund (excluding deposit).
• Less than 1 month before course start: No refund.
• No refund is available once the course has started.

11. Termination of Enrolment

We reserve the right, with immediate effect, to terminate your agreement with JAG Implant Training Academy if any of the following circumstances arise:

• You no longer meet the eligibility criteria.
• You fail to make payment as agreed.
• Proceedings are brought against you that place your professional standing in disrepute or in doubt.
• You show disrespect, prejudice, or engage in behaviour unbecoming of a dental professional, including the display of inappropriate or offensive material, bullying, or harassment.
• You breach patient or practice confidentiality.
• You deliberately put patient safety at risk.
• You breach data protection or privacy policies.

12. Limitation of Liability

While we take every care to provide a safe and effective learning environment, we are not liable for:

• Any indirect, incidental, or consequential loss or damage.
• Outcomes of treatments you perform independently after the course.

Nothing in these Terms limits liability for death or personal injury caused by our negligence or fraud.

13. Privacy & Data Protection

We are committed to protecting your personal information. Details of how we collect, process and safeguard data are set out in our dedicated Privacy & Cookie Policy. By enrolling in a course, you consent to the processing of your personal data in line with this policy.

14. Governing Law

These Terms are governed by the laws of Northern Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Northern Ireland courts.

15. Contact

For any questions about these Terms, contact:
Email: jagimplanttrainingacademy@gmail.com
Postal Address: 9A Newry Road
Banbridge
County Down
BT32 3HF